Shipping Policy

Last updated: July 18, 2026

Here's everything you need to know about how your Essentiva Home order gets to you.

Where We Ship

We currently ship across the United States, including all 50 states. We don't ship to PO boxes, APO/FPO addresses, or US territories at this time — if that changes, we'll update this page.

Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). During busy periods such as sales and holidays, processing may take a little longer — we appreciate your patience.

Delivery Time & Rates

• Standard shipping: 3–8 business days after dispatch.
• Free standard shipping on orders over $50.
• For orders under $50, shipping is calculated at checkout based on your address and order size.

Delivery estimates begin from the day your order ships, not the day it's placed.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number. Tracking can take 24–48 hours to show movement after the label is created.

Delays

Occasionally carriers experience delays due to weather, high volume, or other events outside our control. If your order seems stuck or is taking longer than expected, get in touch and we'll investigate with the carrier.

Incorrect Addresses

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible — we can usually update the address before the order ships. Once an order has shipped, we're unable to redirect it, and we can't be responsible for orders delivered to an incorrectly entered address.

Lost or Stolen Packages

If your tracking shows "delivered" but you can't find your package, check with neighbours and around your delivery area first — carriers sometimes mark packages delivered slightly early. If it hasn't turned up within 48 hours, contact us and we'll help file a claim with the carrier and find a resolution.

Damaged in Transit

If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a refund — see our Refund Policy for details.