Refund Policy

At Essentiva Home, we want you to feel confident in your purchase. If you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

Due to the hygienic nature of our products, we cannot accept returns of opened or used items.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few business days.

If your item arrives damaged, defective, or incorrect, we will gladly send a replacement at no additional cost.

Please contact us within 48 hours of delivery with photos of the issue.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Shipping costs are non-refundable.

To initiate a return, please contact us at:

support@essentivahome.com

Please include your order number and reason for return in your message.

If you haven’t received your refund yet, please check your bank account and contact your payment provider.

If you still need help, contact us at support@essentivahome.com.