Return & Refund Policy

Your satisfaction is our priority

At Essentiva Home, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee

Request a return within 30 days of delivery on all eligible products.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 30 days of the delivery date.
  • Items must be unused, unopened, and in their original packaging.
  • Items must be in the same condition as when you received them.
  • Proof of purchase (order number or receipt) is required.

How to Start a Return

  1. Email hello@essentivabrands.com with your order number and reason for return.
  2. Our team will respond within 24 hours on business days with return instructions and a return authorization.
  3. Ship the item back using a trackable shipping method to our return center:
    Essentiva Home Returns
    3135 Drane Field Rd, Units #20
    Lakeland, FL 33811
  4. Once we receive and inspect the returned item, we will process your refund.

Refund Processing

Refunds are processed within 5–7 business days after we receive and inspect the returned item.
  • Refunds are issued to the original payment method used at checkout.
  • Depending on your bank or credit card company, it may take an additional 5–10 business days for the refund to appear on your statement.
  • Original shipping charges are non-refundable (unless the return is due to our error).

Return Shipping Costs

  • Non-defective returns: the customer is responsible for return shipping costs. We recommend a trackable service, as we cannot guarantee receipt of items shipped without tracking.
  • Defective or damaged items: Essentiva Home will cover return shipping costs.

No restocking fee applies to any return.

Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, contact us within 7 days of delivery with:

  • Your order number
  • A photo of the damaged or defective item
  • A brief description of the issue

We will send a replacement or issue a full refund, including return shipping costs, at no additional charge to you.

Exchanges

We accept exchanges for items of equal value. To request an exchange, contact us at hello@essentivabrands.com within 30 days of delivery. If the desired exchange item is out of stock, we will issue a refund instead.

Non-Returnable Items

  • Items that have been opened, used, or are not in their original condition.
  • Items marked "Outlet" or "Final Sale" at the time of purchase (unless defective).
  • Gift cards.
  • Items returned after the 30-day return window.

Late or Missing Refunds

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as processing times vary.
  3. If you've done both and still haven't received your refund, contact us at hello@essentivabrands.com.

Questions?

If you have any questions about returns or refunds, please contact our Customer Support team.

hello@essentivabrands.com