Refund Policy

Last updated: July 18, 2026

We want you to genuinely love what you bring home from Essentiva. If something isn't right, here's how we'll make it right.

30-Day Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be:

• Unused and in the same condition you received them.
• In their original packaging, with any tags attached.
• Accompanied by your order number or proof of purchase.

How to Start a Return

• Email us at hello@essentivabrands.com with your order number and the item(s) you'd like to return.
• We'll reply with return instructions and the return shipping address. Please don't send items back without contacting us first — unapproved returns can't be processed.
• Once approved, ship the item back within 14 days.

Refunds

• Once we receive and inspect your return, we'll notify you by email and process your refund to your original payment method within 5–10 business days.
• Please note your bank or card provider may take additional time to post the refund to your account.
• Original shipping costs are non-refundable, unless the return is due to our error or a faulty item.

Return Shipping

Return shipping costs are the customer's responsibility, except when the item arrived damaged, defective, or incorrect — in those cases, we'll cover it or send a prepaid label.

Damaged, Defective, or Wrong Items

Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo of the issue, and we'll arrange a free replacement or a full refund — whichever you prefer.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order once your return is accepted. If you'd rather exchange directly, mention it in your return request and we'll do our best to accommodate.

Non-Returnable Items

• Gift cards.
• Sale or clearance items marked "final sale".
• Items that have been used, washed, or altered.
• Personal care items where hygiene seals have been opened.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card provider — processing times vary. If it still hasn't arrived, email us and we'll chase it down.