Privacy Policy

Last updated: July 18, 2026

At Essentiva Home ("we", "us", "our"), your privacy matters as much as the quality of the products we make. This Privacy Policy explains what information we collect when you visit essentivahome.com (the "Site"), how we use it, and the choices you have.

1. Information We Collect

Information you provide

• Order information — your name, billing and shipping address, email address, phone number, and payment details when you make a purchase.
• Account information — your name, email, and password if you create an account.
• Communications — anything you share when you contact us through our contact form, email, or reviews.

Information collected automatically

• Device information — browser type, IP address, time zone, and device type.
• Usage information — pages viewed, products browsed, referring websites, and how you interact with the Site, collected through cookies and similar technologies. See our Cookie Policy for details.

2. How We Use Your Information

• To process and fulfil your orders, including payment, shipping, and order confirmations.
• To communicate with you about your order, respond to enquiries, and provide customer support.
• To send you marketing emails and offers — only if you've opted in, and you can unsubscribe at any time.
• To improve our Site, products, and shopping experience.
• To screen orders for potential risk or fraud.
• To comply with applicable laws and regulations.

3. Sharing Your Information

We never sell your personal information. We share it only with trusted service providers who help us run our store:

• Shopify — our e-commerce platform, which hosts the Site and processes orders. You can read Shopify's privacy policy at shopify.com/legal/privacy.
• Payment processors — to securely handle your payment. We never store your full card details on our servers.
• Shipping carriers — to deliver your order.
• Marketing and analytics providers — to understand how the Site is used and to show you relevant offers.

We may also disclose information if required by law, or to protect our rights and the safety of our customers.

4. Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete your personal information.
• Opt out of marketing emails at any time via the unsubscribe link in any email.
• Opt out of the "sale" or "sharing" of personal information for targeted advertising, as defined under certain US state privacy laws (including the CCPA/CPRA for California residents).

To exercise any of these rights, email us at hello@essentivabrands.com and we'll respond within a reasonable timeframe.

5. Data Retention

We keep your order information for our records unless and until you ask us to delete it, or for as long as required for tax, legal, and accounting purposes.

6. Security

Our Site runs on Shopify's secure, PCI-compliant infrastructure and all data is transmitted over encrypted (SSL) connections. While no method of transmission over the internet is 100% secure, we take reasonable measures to protect your information.

7. Children's Privacy

The Site is not intended for anyone under the age of 16, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised.